Returns & Exchanges

We hope you love your purchase, but if something isn't quite right, we're here to help.

Returns

You have 30 days from the date of delivery to return your item for a refund or exchange.

To be eligible for a return, items must be:

• Unworn and unused.

• In their original condition.

• Returned with all original tags and packaging.

Unfortunately, we cannot accept returns for items that show signs of wear, have been damaged after delivery, or are not in their original condition.

Faulty or Incorrect Items

If you've received a faulty, damaged or incorrect item, please contact us within 48 hours of receiving your order. We'll work quickly to put things right.

Please email hello@greenlaneco.co.uk with:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and packaging, where applicable.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow 5–10 working days for the funds to appear in your account, depending on your payment provider.

Return Postage

Unless an item is faulty or we've made an error with your order, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Need Help?

If you have any questions about your order or a return, please get in touch at hello@greenlaneco.co.uk. We're always happy to help.